Frequently Asked Questions

What does Rombes do?
Rombes provides GPSR compliance support and customs brokerage services for businesses selling into the EU and the UK. We support businesses that need practical help with cross-border product compliance, customs processes, and EU-based representative services where applicable.

Who are your services for?
Our services are designed for businesses selling goods across borders, including online sellers using marketplaces such as Amazon, Etsy, and Shopify. Your current website also states that you work with individuals, small businesses, and larger companies.

Can Rombes act as an EU Responsible Person or Authorised Representative?
We can provide EU-based representation support where the legal framework allows it and where the product and supply chain are suitable. Under the GPSR framework, products placed on the EU market must have a responsible economic operator in place, and an authorised representative must have a written mandate from the manufacturer.

Do all products fall under the GPSR in the same way?
No. The GPSR applies to certain consumer products, but it does not override product-specific regimes where sector-specific legislation already applies. That means some products will need additional or different compliance analysis before onboarding.

What do you need from me before services commence?
We would usually need information about the products, the number of SKUs, the countries where the products will be sold, and the available technical and compliance documents. That reflects both the SKU-based structure on your site and the GPSR requirements around documentation, product identification and safety information.

What is a written mandate?
A written mandate is the document by which a manufacturer appoints an authorised representative to act on its behalf for specified compliance tasks. The guidance says that if a manufacturer appoints an authorised representative, there must be a written mandate specifying the tasks the representative agrees to carry out.

Do you help with documentation and risk assessments?
Yes. Your current EU Responsible Person packages refer to documentation and risk assessment services. The official guidance also makes clear that responsible economic operators must verify that relevant technical documentation exists and keep it available for authorities for 10 years from the date the product is placed on the market.

Do you store compliance documents?
Your current website states that compliance certificates are stored for 10 years under GPSR regulations. The official guidance also refers to a 10-year documentation retention period for the responsible economic operator.

How many SKUs can you cover?
Your website currently lists three EU Responsible Person packages: up to 50 SKUs for one month, up to 100 SKUs for six months, and up to 200 SKUs for one year. Larger SKUs can be covered on request.

How much do your EU representation packages cost?
We offer pricing of €30 for one month, €160 for six months, and €330 for one year. Alternatively, we can offer alternative packages on request.

Do you offer customs brokerage as well?
Yes, we offer customs brokerage services for EU-UK, non-EU to UK/EU, and wider rest-of-world shipments into the UK and EU.

What customs routes do you support?
We support customs solutions, including rail, road, sea, and air, depending on the service and location.

How do I get started?
You can contact us directly to discuss your products, target markets, and compliance needs. Your site also includes booking links for appointments.